Site Maintenance
Planned Data Outage - Mon 25th to Wed 27th September
 - 24-09-2023 23:00 to 27-09-2023 22:59
Planned
Software version 2.2
  • Dates: From Mon 25/09/2023 to Weds 27/09/2023 with a potential extension to Thu 28/09/2023.
  • Impact: Data will not be created for these days. However the website and API portal will run throughout meaning you access data for all other days.
Version 2.2 released - Friday 25th August 2023
 - 25-08-2023 15:00 to 25-08-2023 15:00
Planned
Software version 2.2
  • Live Service Status: This will let you know if everything is running well or if there are issues. A bell icon will appear in the top right corner of every page. If it’s green everything is working well and you will receive the daily data as expected. If it’s amber then there is an issue. Click on the bell to view more details of what is happening and when it will be fixed. If the bell is red then the service is not working. Again click on the bell to view details and see when a fix is planned. You can clear events when you're read them and find them on the Service Status page.
  • Data Download – Multi-Select on Locations and Stations - Feedback from users suggested this is the biggest issue with efficiently running queries and getting data out. You can now add up to 40 station codes or location codes on one query as well as still select a single one. You can do this by typing them in or simply copying and pasting from a list you’ve saved.
Planned Maintenance
 - 23-06-2023 17:00 to 23-06-2023 17:30
Planned
Software version N/A
  • Our website https://activeintelligence.bt.com/railportal/ will be down for 30 minutes from 18:00 tomorrow afternoon, Friday 22nd June for some planned maintenance. Access to the knowledge base and data download will be unavailable at this time. If you have any questions please get in touch on activeintelligencesupport@bt.com.
Version 2.1 released - Thursday 4th May 2023
Planned
Software version 2.1
  • Data is available from May 2022 and is being updated daily.
  • Improved data quality, particularly with absolute volumes at stations.
Version 2.0 released - Tuesday 28th February 2023
Planned
Software version 2.0
  • Data is available from 1st November 2022 and is being updated daily.
  • As of 8th March 2023, there are columns in the Passenger Volumes; Critical Load and Alighters and Boarders awaiting population.
  • New schema TfL Interchanges: Journey Mode and TFL station (when metro) of journeys made before and after a rail journey to/from a London Terminus.
Data Quality and Web Portal Improvements - Wednesday 30th November 2022
Planned
Software version 1.2
  • Data Quality: Improved assignment of services to stations.
  • Web Portal: Bug fixes and content updates
  • Known Issues:
  • Train service assignment: Higher volumes of rail legs as journeys are being split across too many services.
  • Alighters / Boaders: Counts may associate with the wrong station. This is caused by issues in train service assignment.
  • Entry vs exit volumes at some stations are unbalanced. This is caused by issues in train service assignment.
  • ~5% of services have no passengers assigned. This may be valid in some cases and requires further investigation
  • Some rail legs are incorrectly categorised as Subway.
  • The issues above will be improved or resolved at next release since we will have:
  • The new timetable with additional timing data.
  • Incorporated use of a station pair dataset to check for inaccuracies.
Planned Outage - Tuesday November 29th 2022
Planned
Software version -
  • Planned Outage for Monday 21st November at 12:00 lasting several hours. Web Portal and APIs will be available during this time. Potential impact is some data loss which will affect Wednesday 30th November's daily data release
Planned Outage - Monday 21st November 2022
Planned
Software version
  • Planned Outage for Monday 21st November at 12:00 lasting several hours. Web Portal and APIs will be available during this time. Potential impact is some data loss which will affect Tuesday 22nd November's daily data release